2 minutes to setup
Help Scout is a simple and easy to use Help Desk system.
Integration will auto-deliver chat transcripts and offline messages as conversations to your mailbox. In addition, Chatra moves the customer information, such as a URL of a page a message was sent from, email address, name, IP address, location and browser/OS, into a separate note.
Follow these simple steps to setup the integration:
Log in to your Help Scout account. Go to Your Profile → API Keys, generate an API key.
Open Help Scout integration settings in Chatra dashboard (log in to Chatra or sign up if needed).
Paste the API key into the Help Scout API key field:
Chose a mailbox to create conversations in:
Check Enable integration option. Save changes.
Disable email forwarding in the general settings to avoid getting duplicate conversations: