Talk with visitors on your website

Live chat & offline messaging for businesses

Wait for visitors to ask questions, or initiate a conversation automatically
You and your team answer them in your own time and help them out
Happy visitors become satisfied customers

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Get started for free in just three minutes

Enter your email and you’re good to go.
No credit card required.

Answer questions, solve problems, increase conversions

For e-commerce or startups & SaaS

Boost sales. Answer questions, clarify concerns, cross-sell and upsell with Chatra. We’ll help you to increase the number of orders you receive and boost your average order value.

Build an email list. Every time a customer submits a question when you’re not there, Chatra stores their email to use in your future marketing efforts. In fact, 72% of consumers prefer to receive communication via email.

Defeat cart abandonment. Over 68% of shopping carts never make it to check out. A simple, automatic message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart.

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Read store owner’s reviews

Live chat and offline messaging in one product


Chat with your website visitors in real time to answer questions and alleviate concerns more easily, building relationships with your visitors and helping them become customers.

Live chat is the best way to fight cart abandonment and avoid potentially costly delays replying to website visitors.

Live chat features




When offline, be accessible via messenger and reap benefits of direct, conversational communication without the strain of being online 24/7. Уou can automatically engage customers with targeted auto-messages.

Use them to collect actionable feedback, build your email list, identify common problems and get a deeper understanding of what your customers really want.

Offline messaging


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Either way, your business is always open with Chatra!

Built for businesses, big and small

For small businesses, each potential customer matters and every single contact is important. Better communication can not only make a sale, but help you to connect with clients in a more personal way. After all, that’s what small businesses are prized for.

But being big doesn’t mean you aren’t human, or that you should disregard feedback. Chatra allows you to communicate with visitors in a friendlier way, showing the real people behind the company.

Besides, the more website traffic you have already, the more you can make out of it with a little help from Chatra.

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Free for as long as you want, no credit card required.

Modern messaging experience

Conversation history

User avatars

Notifications

Read receipts

Group chats

Typing indicators

Auto-messages

Help visitors take the desired action by sending targeted messages, triggered by the URL they came from or what they are doing on your website.

Setup is super easy and is based on simple “if this, then that” rules. We even prepared some templates for you :—)

Speaks 6 languages


English aside, Chatra parle français, spricht Deutsch, dice en español, spreekt Nederlands и прекрасно говорит по-русски.

Language is chosen automatically, based on the visitor’s browser setting.


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Free for as long as you want, no credit card required.

Web, desktop or mobile


With Chatra, you get a consistent experience on all platforms and can access useful features like lead/visitor profiles, notes and saved replies.

You can switch in an instant — start a conversation in your browser then grab your iPhone to continue on the go.


Simple, straightforward pricing

Free forever

$0

  • Five online agents
  • Most features
Paid
per agent
$17
/mo
billed monthly
$14
/mo
billed annually
  • As many online agents as paid for
  • All features

Compare plans

Loved & trusted by thousands of happy users

:-)
Heidi and Pete

Wow! Awesome. The first weekend we had this installed, it proved its usefulness. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be “on the fence” or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. The accompanying app is totally rad! Need to step away from your computer? No problem. Chat from your phone! As a former customer care professional... I love it. Well done, Chatra. Well done!

Very impressed by how effective this app is! Lots of my customers are using it to get in touch with a “quick question” that may not have otherwise been emailed. It creates a more personal exchange, and I feel not only are more browsers becoming buyers, but they are happier with the service and will become repeat customers.

Very happy that I installed this app and I do not hesitate to recommend it or the team behind it. Excellent customer service and help if you need it.

I’ve been using Chatra for about two weeks now and I’m very impressed! The live chat allows our customers to get in touch instantly with questions and feedback! Chatra even lets us create automated messages based on certain conditions — ex. a customer that has been stuck on the checkout page for over 2 minutes will be asked if they need live assistance.

It’s a great app and is packed with features! Easy to use and integrates well with the Mac desktop application. Highly recommend!

:-)
Jonathan

I was looking for an app that would allow me to answer customers questions through my mobile device and then I found Chatra.

I have Chatra integrated on both my US and CDN storefronts, and the mobile app allows me to answer customers from both sites.

Extremely easy to install, and support is quick and friendly. I’ve already had multiple customers reach out through the app and I was able to help them instantly. This is a must have app!

Absolutely amazing app that looks beautiful on your site and is easy to set up. Within 12 hours of installation, I had a customer chat that turned into a conversion. The Chatra customer service is excellent and their desktop app simplifies your availability. I’ll be a customer for life!

Free as long as you wish, no credit card required.

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