Becoming great at support is not an easy feat. It took us seven years (and counting!) of assisting and helping our clients solve their problems — mostly technological, but sometimes business too. These books are here to accelerate your learning and help you make your customers happy. Enjoy!
Yaakov Karda Yaakov Karda, co-founder & CEO

The Red Guide to Crisis
Communication

Be ready when shit happens: tips to create your crisis communication plan (before you need it).
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Reads well on desktop & mobile

Ultimate Guide to Customer
Conversation
Metrics

The numbers don’t lie: learn how to measure your customer service quality and effectiveness.
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Guide to Live Chat

No matter where you utilize live chat or what your goals are for it, make sure your agents are set up for success.
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Ultimate Guide to Customer
Service
Channels

These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Building
a Career
in Customer
Support

Looking for a job in customer support? Learn how you can create a perfect resume, nail the interview and start your career.
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Building
a Customer
Service Team

How to hire a perfect candidate? How to onboard employees? How to keep your employees happy and motivated? All your questions about building a customer service team answered.
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Remote
Company
Culture

Learn how to build a remote team and how to create and maintain a healthy remote culture that is representative of your company values.
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Customer
Service
Excellence
Examples

These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Ultimate Guide to Customer
Loyalty

What is customer loyalty really, why do people care about it and how can you win customers for life?
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Ultimate Guide to Difficult
Conversations

A veritable encyclopedia of challenging scenarios that a customer service representative can face and tips on how to handle them like a pro.
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Ultimate Guide to Customer
Reviews

Reviews matter. Learn how to encourage your customers to leave reviews and how to respond to their feedback.
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The power
of Remarkable
Customer
Support

A Handbook for Delivering Happiness and Winning Rave Reviews.
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