Becoming great at support is not an easy feat. It took us seven years (and counting!) of assisting and helping our clients solve their problems—mostly technological, but sometimes business too. These books are here to accelerate your learning and help you make your customers happy. Enjoy!
Ultimate Guide to Customer Service Channels
These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
Ultimate Guide to Customer Conversation Metrics
The numbers don’t lie: learn how to measure your customer service quality and effectiveness.
The Red Guide to Crisis Communication
Be ready when shit happens: tips to create your crisis communication plan (before you need it).