Becoming great at support is not an easy feat. It took us seven years (and counting!) of assisting and helping our clients solve their problems—mostly technological, but sometimes business too. These books are here to accelerate your learning and help you make your customers happy. Enjoy!
Yaakov Karda
co-founder, CEO

Ultimate Guide to Customer
Service
Channels

These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Ultimate Guide to Customer
Loyalty

What is customer loyalty really, why do people care about it and how can you win customers for life?
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Building
a Career
in Customer
Support

Looking for a job in customer support? Learn how you can create a perfect resume, nail the interview and start your career.
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Ultimate Guide to Customer
Conversation
Metrics

The numbers don’t lie: learn how to measure your customer service quality and effectiveness.
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Ultimate Guide to Customer
Reviews

Reviews matter. Learn how to encourage your customers to leave reviews and how to respond to their feedback.
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The Red Guide to Crisis
Communication

Be ready when shit happens: tips to create your crisis communication plan (before you need it).
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Customer
Service
Excellence
Examples

These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Ultimate Guide to Difficult
Conversations

A veritable encyclopedia of challenging scenarios that a customer service representative can face and tips on how to handle them like a pro.
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Guide to Live Chat

No matter where you utilize live chat or what your goals are for it, make sure your agents are set up for success.
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