Becoming great at support is not an easy feat. It took us seven years (and counting!) of assisting and helping our clients solve their problems—mostly technological, but sometimes business too. These books are here to accelerate your learning and help you make your customers happy. Enjoy!
Yaakov Karda
co-founder, CEO
coming soon

Ultimate Guide to Customer Loyalty

What is customer loyalty really, why do people care about it and how can you win customers for life?
Read the book
coming soon

Ultimate Guide to Customer Service Channels

These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
coming soon

Ultimate Guide to Customer Conversation Metrics

The numbers don’t lie: learn how to measure your customer service quality and effectiveness.
coming soon

The Red Guide to Crisis Communication

Be ready when shit happens: tips to create your crisis communication plan (before you need it).