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11.

Conclusion

Convinced that you should add live chat to your website? With chat resulting in the highest rates of customer satisfaction and expectations of modern customers, live chat is a must-have. From answering questions when a customer is stuck to answer questions for a potential customer who’s browsing your plans page, chat will help you gain new customers and keep the ones you’ve already got. Even better, you can use it to increase engagement and loyalty, understand your customers and what they want, and more. No matter where you utilize live chat or what your goals are for it, make sure your agents are set up for success. When you train your team well, set goals and track the relevant metrics, and manage customer expectations with clear operating hours and chat availability, you’re sure to see success.

If you’ve decided to add a live chat tool to your website, consider giving Chatra a try! We keep our tool simple, yet powerful, so it’s easy for you to implement on your website.

Chat with us if you’d like to learn more about Chatra!